My Brief Assumptions ...the risk of making lots of assumptions that can be very embarrassing for us or even worse — be disruptive. Here are some of the easy assumptions we make today...
Assumptions Versus Listening ...I knew in an instant that I had made too many assumptions. Even though my goal was to please CeCe, I hadn’t stopped to really listen to her. Long story...
What Would Have to Be True for Us to Change Our Direction, Mind or Assumptions? ...would have to be true for us to change our direction, mind or assumptions? A mentor and friend, who also happens to be the CEO of a major firm, shared...
The Problem With Making Assumptions in Client Service As I have shared previously, my brother, Mike, has a unique ability to bring humor to moments that simply bring you to tears laughing. One Sunday after church, we were...
Logic vs Emotion ...proactively test our assumptions and beliefs, analyze our emotions and ask questions about our logic. We might need to change, simplify or clarify our direction. It’s folly not to first...
A Side of Perspective ...quickly forming an opinion where we become blind/resistant to more information, we are being close-minded. It’s when we take our assumptions, withhold a quick decision and test those assumptions against...
You Call Yourself a Trusted Advisor—So What? ...an all-time low. Some of our faulty logic might include these assumptions: I’m part of a firm of trusted advisors I’m serving clients on confidential and important matters My clients...
Are We Taking Our Clients' Trust for Granted? ...if Zappos sent you a $10 surcharge one month because they had an unusually high experience of returned shoes? I could only hope for that at my house… Our assumptions...
The Leadership Paradigm Complicating Our Future The unparalleled success of public accounting has led our firms into a leadership paradigm where our basic assumptions, reasons, beliefs and perspectives are failing us in developing leaders for tomorrow’s...