When the captain comes out of the cockpit and grabs the microphone, it’s never a good sign. But this is one of the best announcements of news we did not want I have ever heard and an awesome lesson in customer service.
What is the most valuable thing we can give another person? Time. And when we receive a handwritten note, we know someone has invested some time in us and our relationship.
Gratitude empowers the leader and everyone around them and makes us better. It helps us give people the benefit of good intentions realizing they want to succeed, and they want to be valued.
Criticality is an important leadership trait and a tremendous strength when applied properly. When we can be candid and challenge others without pushing too hard, it is a strength that grows us and others towards our full potential.
It’s 5:45 a.m., the coffee pot is beginning to brew and I can smell that wonderful aroma in the kitchen. Oliver, our Yorkie, is staring at me to let me know he would love his good morning treat as I reach over and open the dishwasher and set my favorite coffee cup by the coffee pot. Turning back, I place the glasses and cups in the middle cabinet. Bowls, one pot, one baking sheet and the big stuff are quickly put away. Easing back over to the dishwasher, I grab all of the silverware and sort it into the individual bins.
How often do we try to serve clients by solving the wrong problem?
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