Leadership can feel like being in a fishbowl. Your actions are on display for the whole world to view. Do our actions reflect our core values? It’s simple, yet complicated. People believe what they see, not what we say.
Loneliness is often thought of as a personal issue, but it’s an organizational issue as well.
When the captain comes out of the cockpit and grabs the microphone, it’s never a good sign. But this is one of the best announcements of news we did not want I have ever heard and an awesome lesson in customer service.
What is the most valuable thing we can give another person? Time. And when we receive a handwritten note, we know someone has invested some time in us and our relationship.
Gratitude empowers the leader and everyone around them and makes us better. It helps us give people the benefit of good intentions realizing they want to succeed, and they want to be valued.
Criticality is an important leadership trait and a tremendous strength when applied properly. When we can be candid and challenge others without pushing too hard, it is a strength that grows us and others towards our full potential.