Leading With Fanatic Discipline in a World of Disruption Last summer, I wrote My Very Own Jerry Maguire Blog, a series that challenged the public accounting profession to evaluate how well we are performing as trusted advisors. Fortunately, it...
New Competitors Don't Have Legacy Beliefs ...be so because of our strong client relationships. This is eerily similar to our claims of being “Trusted Advisors” on every website. These legacy beliefs are prevalent in our profession...
Inward vs Outward Mindset for Customer Service ...me, he said, “Let me call a couple of other tire centers to see if we can get it done today.” Wow! I already know why I trust this company...
CRAP Piles Up Fast ...trust anyone else to do it. We don’t let it go because we will not be important anymore. Sometimes we want to control the narrative so it’s not our fault....
My Ears Are Hurting ...our services, what we do, how trusted we are and what a quality firm we are. You can literally see client’s eyes glaze over when we start down the road...
Pulling Back the Curtain on Client Experience ...WOW enough to curtail competitors. Yeah, I know we are trusted advisors! We still might want to reread that last line in the paragraph above and at least think about...
Are We Serving up an Eggcellent Experience? ...the small things—the recognition, the caring, the distinctive service that turns good service into a WOW experience. Little things that build trust and allow us to open ourselves up to...
Speaking ...of Belonging and Building Trust are centered in the wisdom that Joey shares. Helping leadership teams understand how to be more effective and build a leadership pipeline are some of his...
Sunglasses Exposed My Blind Spots ...anywhere else for service — they trust us.” It’s easy to fool ourselves about our closest relationships. Just as scary is how easy it is to forget about connecting and keeping...