Have You Wowed Someone Today? ...holes on Monday and I was! What I did not expect was the WOW factor I experienced from Sage Valley’s attitude of service and hospitality, or the personal experience of...
How to Create WOW Customer Experiences That Build Lasting Relationships ...Build More Than a Customer Base When you consistently deliver WOW experiences, something powerful happens. You don’t just gain repeat business — you create advocates. You build a community of...
Are We Serving up an Eggcellent Experience? ...later, we were back for another delicious brunch. This is where Eggs & Us turned into an experience—a WOW experience. We were greeted and seated by the same waiter, Italo,...
Inward vs Outward Mindset for Customer Service ...me, he said, “Let me call a couple of other tire centers to see if we can get it done today.” Wow! I already know why I trust this company...
Some Things Are Concrete ...profusely thank him. As I watch them work their way on around the neighborhood, I am standing here savoring a client experience that simply feels WOW. He anticipated my needs...
Going the Extra Mile: How Small Gestures Create Big Memories ...takeaway here is how simple it can be to create a WOW-worthy experience for someone else. This moment of thoughtfulness didn’t just brighten our day, it completely transformed our trip....
Face Your Fear and Reach Your Full Potential ...beautiful spring afternoon in 1973 on Jones Street in Batesville, MS, I remember our neighbor was in the front yard with a brand new sparkling and loud motorcycle. Wow was...
Good vs. Great ...client. Great “wows” the client. Good needs motivating. Great motivates others. Good feels comfortable. Great stretches for better. Good avoids risks. Great embraces risks. Good is not in demand. Great...
The Importance of Patience in Our Influence and Leadership ...at my phone and see it is 4:03 p.m. “Wow, it’s after four o’clock, you are REALLY patient.” She then explained, “Well, when the car assigned to me for my...
