Have You Wowed Someone Today? ...holes on Monday and I was! What I did not expect was the WOW factor I experienced from Sage Valley’s attitude of service and hospitality, or the personal experience of...
Are We Serving up an Eggcellent Experience? ...later, we were back for another delicious brunch. This is where Eggs & Us turned into an experience—a WOW experience. We were greeted and seated by the same waiter, Italo,...
Inward vs Outward Mindset for Customer Service ...me, he said, “Let me call a couple of other tire centers to see if we can get it done today.” Wow! I already know why I trust this company...
Some Things Are Concrete ...profusely thank him. As I watch them work their way on around the neighborhood, I am standing here savoring a client experience that simply feels WOW. He anticipated my needs...
Face Your Fear and Reach Your Full Potential ...beautiful spring afternoon in 1973 on Jones Street in Batesville, MS, I remember our neighbor was in the front yard with a brand new sparkling and loud motorcycle. Wow was...
Price Is Rarely the Issue ...are these sunglasses? $225 and they come with a case and cleaning kit. Wow, that is a little more than I wanted to invest in sunglasses. Thanks for your...
The Importance of Patience in Our Influence and Leadership ...at my phone and see it is 4:03 p.m. “Wow, it’s after four o’clock, you are REALLY patient.” She then explained, “Well, when the car assigned to me for my...
How Gratitude Makes You a Better Leader ...really just that, an unfounded assumption. Wow, did I learn my lesson the next morning. After making coffee and giving Oliver (our Yorkie) his treat, I walk into my home...
Educating, Influencing and Encouraging a New Growth Mindset ...isn’t.” We’re standing on eight future facts that shape our future view: Until this point, this blog is word for word what I shared in March 2018. Wow, did Malcolm...
