What Matters Most Right Now? ...most — perfection or being timely with clarity and direction? You get the idea, we all fall into this trap of being consumed by things that are not the main...
Ripping Down the Curtain on People Development ...immediate critical pathway. What would they be for your firm? Lastly, firms are working on more clarity on career tracks and tying those career tracks to growth pathways that identify...
Pulling Back the Curtain on Client Experience ...client promises are. When firms have better clarity for client promises, excellence and what the client experience should be, they are aligning this with growth pathways for team members. Client...
Inward vs Outward Mindset for Customer Service ...delivery of this totally inward mindset of customer service—focused on them and their processes rather than me, the customer. I sought some clarity from her before hanging up the phone....
Major Obstacles to More Advisory Services ...conversations with clients on strategy where we do not have answers or clarity in direction. Frankly, it scares a large percentage of our partners to think about having open conversations...
The Emotional Journey of Creating Anything Great ...belonging. We must continue to #beEvenBetter, including the giving and receiving of feedback. Fast track stars and pay them like the stars they are. Career tracks with clarity around results...
Are You Holding up the Ship? ...we do to help each team member understand with clarity where we are going? How do we communicate to each team member their role and its importance? How do we...
My Top 10 Blunders and How You Can Avoid Them ...one, I’ve recapped them here: Too Focused On “ME?” The Sound You Never Want to Hear Lack of Clarity Wreaks Havoc Gratitude Doesn’t Matter If It’s Not Expressed Ever Met...