Easy Button Makes Us Better ...do we flow with those valuable insights to secure the trust we need to move forward. What guarantee do we provide? How complicated is our engagement letter? There are lots...
The Biggest Non-Event in Our Firm’s History ...The trust and support from our partners and team members over the years has left me in awe and certainly humbled. I am grateful to have been a turtle on...
Do You Hear What I Hear? ...more about faith, trust and encouragement than force. When we force things, we destroy them. After seeing the chimes hanging, did CeCe have more faith in me or less? Seeing...
What a Wonderful Year Full of Blessings ...Significance: How to Create a Magnetic People-First Culture. Two years of work with the purpose to help inspire leaders to trust, serve and care for people in an intentional way...
Reckoning for the Broken Bed ...even shows that most clients are more loyal after we make a mistake, own the mistake, communicate the mistake and make them whole. Owning our mistakes builds trust in all...
Are We Serving up an Eggcellent Experience? ...the small things—the recognition, the caring, the distinctive service that turns good service into a WOW experience. Little things that build trust and allow us to open ourselves up to...
Pulling Back the Curtain on Client Experience ...WOW enough to curtail competitors. Yeah, I know we are trusted advisors! We still might want to reread that last line in the paragraph above and at least think about...
My Ears Are Hurting ...our services, what we do, how trusted we are and what a quality firm we are. You can literally see client’s eyes glaze over when we start down the road...
CRAP Piles Up Fast ...trust anyone else to do it. We don’t let it go because we will not be important anymore. Sometimes we want to control the narrative so it’s not our fault....
