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Forward Thinking


Efficiency Can Destroy Effectiveness

As I listen to the team go over the new plan on process improvement, I’ve heard the word “efficient” several times. It’s obvious that we have certainly made an old manual process more automated and more efficient. Efficiency is not a bad thing — unless we let it destroy being effective. First, let me own that ... Read more

Dead Weight Slows Us Down

One morning, I was fishing in the front of my boat on Ross Barnett Reservoir in Mississippi. I had an odd feeling that morning that things weren’t just right; however, I wasn’t able to put my finger on it. I became engrossed in a conversation with another fisherman about our LiveScopes. When I turned around to grab ... Read more

I Knew You Could Do It!

I can hear CeCe in the gym upstairs as she’s obviously in the middle of her daily iPad workout. Since the shelter in place orders took effect, CeCe has religiously worked out with these online routines. Today, I heard something that stopped me in my tracks. “Cathy, you can go a little lower than that. ... Read more

A Sign of Panic

Entering the restroom, my eyes are immediately locked on this image and I can’t stop staring at it. This visual is cemented in my mind, and I walk out of the restroom with a new realization: we are officially in panic mode. It is showing up in different ways, but it is showing up in ... Read more

Being a Day 1 Firm, Every Day

Jeff Bezos and Amazon have been extremely successful in driving disruption in numerous markets. He has defined the key to that success as being a “Day 1” company — not resting on present or past success but treating each day as Day 1. This is exactly the concept we need as a partner mindset throughout ... Read more