Have We Been Too Vague?
Can you think of times when your commitments are too vague or lead to missed expectations?
Simple Ways to Make People Feel Seen and Heard
Today’s blog features the common situation of feeling invisible and insignificant and how easy it can be for us to help someone feel included, seen and respected.
Results Slip Away Without Clarity
Clarity and follow up can really elevate our results.
Fishbowl for Leaders
Leadership can feel like being in a fishbowl. Your actions are on display for the whole world to view. Do our actions reflect our core values? It’s simple, yet complicated. People believe what they see, not what we say.
Lonely People Everywhere
Loneliness is often thought of as a personal issue, but it’s an organizational issue as well.
Transparency and Ownership in Client Service
When the captain comes out of the cockpit and grabs the microphone, it's never a good sign. But this is one of the best announcements of news we did not want I have ever heard and an awesome lesson in customer service.
Give Gratitude a Personal Touch
What is the most valuable thing we can give another person? Time. And when we receive a handwritten note, we know someone has invested some time in us and our relationship.
How Gratitude Makes You a Better Leader
Gratitude empowers the leader and everyone around them and makes us better. It helps us give people the benefit of good intentions realizing they want to succeed, and they want to be valued.
Be Careful What You Apply to Sensitive Areas
Criticality is an important leadership trait and a tremendous strength when applied properly. When we can be candid and challenge others without pushing too hard, it is a strength that grows us and others towards our full potential.
