5 Common Myths About People-First Workplace Culture: Myth #4
Can people-first cultures prioritize customers? Learn why employee satisfaction and customer service actually strengthen each other.
How to Create WOW Customer Experiences That Build Lasting Relationships
Here are six key attributes that show how good service becomes unforgettable.
Your Feedback Helps Spread Significance to Others
Each review plays a role in telling the story — capturing moments where words touched your hearts or sparked a new perspective.
Client Referrals Are Golden
As I watched, it struck me how these spontaneous, genuine recommendations were a lot like the business referrals I've been chatting about with my clients lately..
How Sweet Is Our Customer Experience?
Customer experience is too important to leave to chance. It's the small things that make a big difference.
How to Avoid Being Irrelevant
A recent beBetter blog, Price is Rarely the Issue, generated some interesting comments and thoughts. One that really caught my attention was from a HORNE team member in Tennessee, David Friedt. David shared a humorous story about how a car salesman was attempting to make a car distinctive with some of the features. “I was really ... Read more
Customer Service Creates Distinction
We just checked into the Old Edwards Inn in Highlands, NC, and the rain is pouring down. In fact, it has poured for the last three hours since we landed in Charlotte and started our drive over. “We will send a bellman over to assist you in unloading, Mr. Havens.” “Thanks, I know where to ... Read more
Stand Behind Your Lifetime Warranty
CeCe and I are headed up to Oxford, MS, for a weekend of visiting family and watching the Ole Miss Rebels play football. CeCe is on the phone with Delta Faucets trying to replace four defective faucets we have in our house. The first one resulted in over $2,000 in repairs from the leak. The ... Read more
Assumptions Versus Listening
It’s Monday night and we have been out of town for four nights now, which I know pushes CeCe’s travel limit. Although I shared with her while sitting on the beach that my schedule for the week would allow me to work remotely for longer, I could tell from her lack of conversation and our ... Read more
